Privacy Policy

1. General Information

This privacy policy describes how Plumber Iļģuciems (hereinafter — "we", "our") collects, uses, and protects your personal data when you use our website santehnikisilguciems.lv.

We are committed to protecting your privacy and processing your data in accordance with the European Union's General Data Protection Regulation (GDPR) and the laws of the Republic of Latvia.

2. What Data Do We Collect?

When you fill out the application form on our website, we collect the following data:

• Name — to personalize communication
• Phone number — to contact you about the service
• Address — to know where to provide the service
• District — to calculate arrival time
• Problem description — to prepare for the visit
• Urgency — to prioritize calls

3. How Do We Use Your Data?

We use your personal data for the following purposes:

• To contact you and provide the requested service
• To coordinate the plumber's visit
• To improve our services and customer service
• To fulfill legal requirements

4. Data Storage and Security

Your data is stored in a secure environment and is protected against unauthorized access. We store your data only for as long as necessary to provide the service and fulfill legal requirements.

We do not share your data with third parties, except when necessary to provide the service or when required by law.

5. Your Rights

Under GDPR, you have the following rights:

• Right of access — you can request information about your data
• Right to rectification — you can request correction of inaccurate data
• Right to erasure — you can request deletion of your data
• Right to restriction — you can restrict data processing
• Right to portability — you can receive your data in a structured format
• Right to object — you can object to data processing

6. Cookies

Our website uses only necessary technical cookies and analytics tools (Umami Analytics) that do not personally identify you. We do not use advertising or marketing cookies.

Umami Analytics is a privacy-respecting analytics platform that does not use cookies and does not process personal data.

7. Changes to Privacy Policy

We reserve the right to update this privacy policy. We will inform about significant changes by publishing an updated version on this page with a new date.

8. Contact Information

If you have questions about this privacy policy or wish to exercise your rights, please contact us using the application form on our main page.